All policies
Refund Policy
Unskilled recruiter refund situations and no-refund conditions (Section 6). Skilled subscription cancellation and refund rules (Section 9.9).
Retailix Private Limited · CIN: U47912AP2026PTC125586 · Effective August 2026
Viewing Unskilled platform rules for this policy.
Refund to Recruiter
| Situation | Refund | Processing Time |
|---|---|---|
| Rozipe unable to provide workers | 100% full refund | 7 working days |
| Cancelled 7+ days before start | 90% refund | 7 working days |
| Cancelled 3–7 days before | 75% refund | 7 working days |
| Cancelled 24 hrs to 3 days before | 50% refund | 7 working days |
| OTP check-in confirmed | No refund | Not applicable |
| Worker left midway — replacement given | No refund | Not applicable |
| Worker left midway — no replacement | Pro-rata refund for unworked days | 7 working days |
| Recruiter fraud | Zero refund — advance forfeited | Not applicable |
No Refund Conditions
- OTP check-in confirmed — work commenced — no refund
- Recruiter gave false safety declarations — worker refused on safety grounds — no refund
- Recruiter violated any platform policy — advance forfeited
- Job post contained false information from recruiter
- Recruiter fraud of any nature — zero refund, FIR filed
OTP is final proof. Once OTP check-in is confirmed, work has commenced and no refund applies.
Cancellation — Worker Absence
- Worker absent without approved leave: That day's salary deducted + next assignment delayed
- Rozipe arranges replacement worker within 24-48 hours
- Recruiter choice: Replacement worker OR pro-rata refund for absent days
- Repeated absences: Rating downgrade + account suspension
Worker Mid-Job Exit
- Rozipe provides replacement worker
- Worker's earned wages for all OTP-confirmed days are paid in full
- Worker's platform rating updated — repeated exits result in suspension
Workers are always protected first. Earned wages for OTP-confirmed days are always paid in full.
Rozipe's Right to Cancel
- False or fraudulent company documents
- Verified safety violations at work site
- Worker harassment or abuse — verified
- Non-payment or payment fraud by recruiter
- Violation of any platform policy
- Court order or government directive
© 2026 Retailix Private Limited. All rights reserved. CIN: U47912AP2026PTC125586. Review by a qualified labour law advocate is strongly recommended before implementation.
