All policies
Cancellation Policy
Unskilled job cancellation timing tables from Sections 4.6 and 6. Skilled subscription and job-post cancellation rules.
Retailix Private Limited · CIN: U47912AP2026PTC125586 · Effective August 2026
Viewing Unskilled platform rules for this policy.
Job Cancellation by Recruiter (Section 4.6)
When an unskilled recruiter cancels a job, refund entitlement and worker compensation depend on how close the cancellation is to the start date:
| Cancellation Timing | Refund to Recruiter | Worker Compensation |
|---|---|---|
| 7+ days before start | 90% refund | 1 day salary — Rozipe pays, recovers from recruiter |
| 3–7 days before start | 75% refund | 3 days salary — Rozipe pays, recovers from recruiter |
| 24 hrs to 3 days before | 50% refund | 5 days salary — Rozipe pays, recovers from recruiter |
| After OTP check-in done | Charges deducted — balance refunded | 7 days salary — Rozipe pays, recovers from recruiter |
Refund Matrix (Section 6)
| Situation | Refund | Processing Time |
|---|---|---|
| Rozipe unable to provide workers | 100% full refund | 7 working days |
| Cancelled 7+ days before start | 90% refund | 7 working days |
| Cancelled 3–7 days before | 75% refund | 7 working days |
| Cancelled 24 hrs to 3 days before | 50% refund | 7 working days |
| OTP check-in confirmed | No refund | Not applicable |
| Worker left midway — replacement given | No refund | Not applicable |
| Worker left midway — no replacement | Pro-rata refund for unworked days | 7 working days |
| Recruiter fraud | Zero refund — advance forfeited | Not applicable |
OTP is final proof. After OTP check-in, work has commenced — no full refund applies.
Worker Absence & Mid-Job Exit
- Worker absent without approved leave: That day's salary deducted + next assignment delayed
- Rozipe arranges replacement worker within 24-48 hours
- Recruiter choice: Replacement worker OR pro-rata refund for absent days
- On mid-job exit: Rozipe provides replacement; earned OTP-confirmed wages are paid in full
Rozipe's Right to Cancel
- False or fraudulent company documents
- Verified safety violations at work site
- Worker harassment or abuse — verified
- Non-payment or payment fraud by recruiter
- Violation of any platform policy
- Court order or government directive
© 2026 Retailix Private Limited. All rights reserved. CIN: U47912AP2026PTC125586. Review by a qualified labour law advocate is strongly recommended before implementation.
